Need assistance?   Email us at support@welens.com or call (415) 202-5696



Need help using LensPass?




Need help using VR Kits?






LensPass

LensPass is the best way to share VR with your audience:
  • Easy setup of your video content and event settings on all your devices
  • Theater Mode and Scheduled Screenings
  • Tracking and Analytics
  Learn more about LensPass

See the LensPass Help page for more information on LensPass.


WeLens VR Kits

Every WeLens VR Kit includes:

How do I create a VR rental order?

You can create an order on our website at welens.com

Our support team will review your order once it is created, and will get in touch with any questions or additional information we need. You can also contact us directly with any questions you have regarding your order.

Shipping and Returns

Most orders are shipped to you via FedEx. In some markets we may be able to schedule a local delivery.

Your order will arrive by the start date for your order. Delivery may be as late as 5pm local time, so make sure to not make your start date the day you plan to start using the devices.

Your order invoice should include a delivery address. If it does not, or if you have any questions or special requests for delivery, contact us.

If your order was shipped, it will arrive with a return shipping label. Late fees may apply if the equipment is not received within 5 business days after your order ends.

Can I rent Oculus Rift and HTC Vive Systems?

Our inventory consists of mobile VR systems, specifically Oculus Gear VR. We recommend contacting virtualrealityrental.co for requesting Oculus Rift and HTC Vive rentals.

Can I rent Google Cardboard and Google Daydream devices?

We can setup our VR kits to work with any Google Cardboard app. However, Google Cardboard apps are not able to take advantage of various features and performance benefits of using Gear VR. We do plan to offer Google Daydream devices, but do not at this time.

What is the policy for damage to or loss of a rented device?

Common device wear and tear such as microscratches on the lenses will not be charged a damage fee. For any damage greater than common wear and tear, you may be charged a fee for necessary replacement parts. If the entire device needs to be replaced, you will be charged up to the full retail price of the rented device components.

Device losses will be charged up to the full price of the rented device components.

Once your rental time has surpassed ten days, we will check in over the phone and email. If we are unable to get in touch to verify the state of your rental, your card will be charged for the full retail price of the rented device.

You may also be charged a damage fee for modifying rented devices, including modifying device settings, installing applications not used strictly for VR purposes, removing applications, or anything else that will require device restoration.

Other Questions

Can WeLens provide staffing for my VR screening?

WeLens may be able to provide staffing services for your event.

Please contact us and let us know the location, dates, number of people attending and the amount of VR headsets you'd like, the VR content you are planning to exhibit, and any other relevant details for your event.

More VR Resources