You will be the voice of WeLens to our customers, responding to inquiries by phone, email, text, and chat
Collaborate closely with the rest of the Operations team to ensure that all customer needs are being met and any anticipated issues are addressed as soon as possible
Maintain updated CRM systems for both sales and support, and keep a well organized inbox by using labels, filters, email snippets and "snooze" features, and other available tools.
2-4 years in a customer-facing role
Enthusiasm about providing outstanding customer experiences
Exceptional written and spoken communication skills
Strong familiarity with Google Apps, CRM systems, spreadsheets, and other productivity tools.
An interest in VR and immersive content is a plus
We are seeking world-class talent to join us in taking on the challenge to better captivate and engage the world with virtual reality content.
You'll be a good fit to work with us if:
- You are a team player, but also a critical thinker.
- You love technology and its ability to change the world.
- You like to push your limits, and learn new things.
- You care deeply about quality and sweating the details.
- You are seeking a role that will help you grow on both a personal and professional level.
To apply, fill out this survey: www.welens.com/p/job-application
You can also send a resume and cover letter to firstname.lastname@example.org
. No recruiters or agencies, please.
We have offices in Palo Alto and San Francisco. Remote work is an option for some roles.
We're offering competitive salary and equity for senior-level hires.