Responsibilities
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You will be the voice of WeLens to our customers, responding to inquiries by phone, email, text, and chat
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Collaborate closely with the rest of the Operations team to ensure that all customer needs are being met and any anticipated issues are addressed as soon as possible
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Maintain updated CRM systems for both sales and support, and keep a well organized inbox by using labels, filters, email snippets and "snooze" features, and other available tools.
Qualifications
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2-4 years in a customer-facing role
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Enthusiasm about providing outstanding customer experiences
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Exceptional written and spoken communication skills
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Strong familiarity with Google Apps, CRM systems, spreadsheets, and other productivity tools.
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An interest in VR and immersive content is a plus
We are seeking world-class talent to join us in taking on the challenge to better captivate and engage the world with virtual reality content.
You'll be a good fit to work with us if:
- You are a team player, but also a critical thinker.
- You love technology and its ability to change the world.
- You like to push your limits, and learn new things.
- You care deeply about quality and sweating the details.
- You are seeking a role that will help you grow on both a personal and professional level.
To apply, fill out this survey:
www.welens.com/p/job-application
You can also send a resume and cover letter to
careers@welens.com. No recruiters or agencies, please.
We have offices in Palo Alto and San Francisco. Remote work is an option for some roles.
We're offering competitive salary and equity for senior-level hires.
